Shipping Policy

We currently ship only within India. We don't offer international shipping at this time.

Orders are processed and handed to our courier partner within 1-2 business days of payment being confirmed. Processing may take slightly longer during sale periods or new-launch days due to higher order volumes — we'll keep your order status updated in your account's Order History regardless.

Once dispatched, delivery typically takes 3-7 business days depending on your location. Remote or non-metro pin codes may take a little longer. These are estimates, not guarantees — actual transit time depends on our courier partners.

Orders of ₹500 or more ship free. Orders below that amount are charged a flat shipping fee of ₹0, shown at cart and checkout before you pay.

Once your order is couriered, we add a tracking/LR number and courier name to your order, visible from your account's Order History along with the current status of your delivery.

Please double-check your shipping address at checkout — we dispatch to the address provided on the order. If a delivery fails because the address was incomplete or incorrect, or because no one was available to receive it, the courier will usually attempt redelivery; additional charges may apply for a second delivery attempt. See our Refund & Return Policy for what happens if an order is returned to us as undeliverable.

If a package arrives visibly damaged, please note it at the time of delivery where possible, and contact us at hello@onyuscentique.com with photos within 48 hours so we can resolve it quickly.

For anything shipping-related, reach us at hello@onyuscentique.com.